At UGC Agency (BlueBuck Research Media LLP), we implement enterprise-grade security measures to protect your business data, creative assets, and personal information. Your trust is paramount to our success.
🛡️ Data Protection Overview
We employ multiple layers of security to ensure your information remains safe and confidential. Our security infrastructure is designed to protect against both external threats and internal vulnerabilities.
🔐 Encryption
All data transmission uses TLS 1.3 encryption. Sensitive data is encrypted at rest using AES-256 encryption standards.
🔑 Access Control
Multi-factor authentication and role-based access controls ensure only authorized users can access your account.
📊 Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential risks.
💾 Secure Backups
Automated encrypted backups ensure your data is protected and recoverable in case of any incidents.
🔒 Technical Security Measures
Infrastructure Security
- Cloud Security: Hosted on secure cloud infrastructure with enterprise-grade protection
- Network Security: Firewalls, intrusion detection, and DDoS protection
- Server Security: Regular security updates and hardened server configurations
- Database Security: Encrypted databases with restricted access and query monitoring
Application Security
- Secure Coding: Following OWASP security guidelines in all development
- Input Validation: Comprehensive validation to prevent injection attacks
- Session Management: Secure session handling with automatic timeouts
- API Security: Rate limiting, authentication tokens, and request validation
🔐 Account Security
Authentication
- Strong password requirements (minimum 6 characters with complexity)
- Session timeout after 24 hours of inactivity
- Login attempt monitoring and temporary account locking
- Secure password reset procedures with email verification
User Responsibilities
- Use strong, unique passwords for your account
- Keep your login credentials confidential
- Report suspicious activity immediately
- Log out when using shared or public computers
- Keep your connect.information up to date
📱 Data Handling
Content Security
- UGC Assets: Creator content is stored securely with access controls
- Client Data: Campaign data is encrypted and isolated per client
- Analytics Data: Performance metrics are anonymized where possible
- Backups: Regular encrypted backups with geographic redundancy
Data Retention
- Active project data is retained for the duration of our service relationship
- Completed project archives are retained for 12 months unless requested otherwise
- Analytics and performance data may be retained longer for service improvement
- Account data is purged within 30 days of confirmed account deletion
🚨 Incident Response
Monitoring
- 24/7 automated monitoring of our systems and networks
- Real-time alerts for suspicious activities or security events
- Regular log analysis and threat intelligence integration
- Performance monitoring to detect potential service disruptions
Response Procedures
- Documented incident response procedures for various threat scenarios
- Immediate containment and mitigation of identified threats
- Customer notification within 72 hours of confirmed security incidents
- Post-incident analysis and security improvements
🏢 Compliance & Standards
Regulatory Compliance
- Indian IT Act 2000: Compliance with Indian information technology laws
- Data Protection: Adherence to applicable data protection regulations
- Industry Standards: Following recognized security frameworks and best practices
Business Practices
- Employee security training and awareness programs
- Confidentiality agreements with all team members and contractors
- Limited access principles - employees only access data necessary for their role
- Regular security policy reviews and updates
🔍 Privacy Protection
Data Minimization
- We collect only the data necessary to provide our services
- Personal information is used solely for stated business purposes
- Third-party sharing is limited to essential service providers
- Regular review and deletion of unnecessary data
Transparency
- Clear privacy policies explaining our data practices
- User control over personal data and account settings
- Regular updates on any changes to our security or privacy practices
- Open communication about security measures and improvements
⚠️ Reporting Security Issues
We take security vulnerabilities seriously. If you discover a potential security issue, please report it to us immediately:
Security Contact
- Security Email: security@makeugc.in
- Company: MakeUGC.in
- Address: 3rd Floor, 4G, KrishtiKunja, Airport, Kolkata, India
- Mobile: +91 9239161632
- Response Time: Within 24 hours for critical issues
- PGP Key Available: For encrypted communications
What to Include:
- Detailed description of the vulnerability
- Steps to reproduce the issue
- Potential impact assessment
- Your connect.information for follow-up
🔄 Continuous Improvement
Security is an ongoing process. We continuously evaluate and improve our security measures through:
- Regular security assessments and penetration testing
- Implementation of emerging security technologies
- Staff training on latest security threats and best practices
- Industry collaboration and threat intelligence sharing
- Customer feedback and security requirement analysis
Questions About Security? We're transparent about our security practices. Contact our team at security@ugcagency.com for more information about how we protect your data.