Refund Policy

1. Policy Overview

Thank you for choosing UGC Agency, operated by BlueBuck Research (Media) LLP. This Refund Policy explains our stance on refunds and cancellations for all services provided through our platform.

2. No Refund Policy

All Services

We maintain a strict no-refund policy for all services offered by UGC Agency, including but not limited to:

• UGC content creation services
• Creator management and coordination
• Content strategy and consultation
• Performance tracking and analytics
• Premium tool access and subscriptions
• Training and educational programs
• Custom content packages

Digital Products and Tools

Access to digital products, including templates, calculators, and tracking tools, is granted immediately upon payment. Due to the digital nature of these products, no refunds will be provided.

3. Service Delivery

Quality Assurance

We are committed to delivering high-quality services that meet your expectations. Our no-refund policy is supported by:

• Detailed service descriptions and expectations
• Pre-project consultations to ensure alignment
• Regular communication throughout project execution
• Professional creator vetting and quality control
• Performance tracking and reporting

Service Modifications

If you are unsatisfied with any aspect of our services, we encourage you to contact us immediately. While we cannot offer refunds, we may be able to:

• Provide additional revisions within the scope of work
• Adjust the project approach to better meet your needs
• Offer alternative solutions within the existing budget
• Apply credits toward future services (at our discretion)

4. Payment Processing

Transaction Finality

• All payments are processed immediately upon confirmation
• Payment confirmation constitutes acceptance of this no-refund policy
• Chargebacks and payment disputes will be contested in accordance with this policy

Billing Disputes

If you believe there has been an error in billing, please contact us within 48 hours of the transaction. We will investigate and resolve legitimate billing errors, but this does not constitute a refund policy change.

5. Service Cancellation

Customer Cancellation

• Services may be cancelled before work begins, but no refund will be provided
• Partial work completed will be delivered as-is without refund
• Future scheduled services may be cancelled without penalty if requested 48 hours in advance

Company Cancellation

In the rare event that we must cancel services due to circumstances beyond our control, we will work with you to reschedule or provide alternative solutions. Refunds are not guaranteed even in these circumstances.

6. Force Majeure

We are not liable for any delays or inability to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events. No refunds will be provided for delays caused by such circumstances.

7. Subscription Services

Recurring Billing

• Subscription services are billed in advance
• No refunds are provided for unused portions of subscription periods
• Cancellations take effect at the end of the current billing period
• Access to premium features continues until the end of the paid period

8. Legal Compliance

This no-refund policy is designed to comply with Indian consumer protection laws while protecting our business interests. By using our services, you acknowledge that you have read and understood these terms.

9. Exceptions

The only exceptions to this no-refund policy may occur if:

• Required by applicable law
• We are unable to deliver services due to technical failures on our part
• Fraudulent activity is discovered in relation to the transaction

Any exceptions will be evaluated on a case-by-case basis at our sole discretion.

10. Customer Support

We are committed to customer satisfaction within the bounds of this policy. If you have concerns about our services, please contact our support team. While we cannot offer refunds, we will work to address your concerns professionally.